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| Job Mode : | Permanent Job |
| Published On : | 2010-04-20 |
| Last Application Date : | 0 days remaining (2010-06-20) |
| Category : | Other (Other) |
| Pay Rate : | Competitive Salary, Performance Bonus & Benefits |
| Location : | S9 4AR |
| City : | London |
| Country : | UK |
| Job Posted By: | Liberata UK Limited |
| Jobs Publisher's Website: |
www.liberata.com |
Job Description
Operations Director – Central Government
Competitive Salary, Performance Bonus & Benefits
Liberata is a leading UK Managed and BPO Services company, primarily focused on the Central and Local Government sectors.
Over the last 35 years our company has grown to ��£120M with 2,500 employees located in 20 Integrated Business Centres. Our core business is Public Sector service transformation, long term managed service partnerships and best value for money through contract life.
Our Central Government services portfolio include full Finance & Accounting, BPO for general administration, HRO-Payroll-Pensions Outsourcing, eMarketplace enabled Purchase to Payment services and secure IT Hosting and Infosec Specialist services.
The Operational Director role for Central Government is a senior management appointment and designed to attract the very best talent and leadership. We are seeking an accomplished business leader with commensurate operational and commercial experience. A proven career in programme management, business expansion and lean management/BPR techniques.
This post will be have responsibility for the delivery of excellent service for our prestigious Central Government contract, currently located in Millbank, London and Newport, South Wales.
The prime responsibilities of the role will be to bring strong commercial and operational leadership to all aspects of the contracts within the Central Government Business Group. Providing the vision, the drive and required focus to deliver outstanding contract performance and maximise all revenue generating opportunities.
The key tasks and responsibilities will be:
• Production of an annual business plan identifying key activities and priorities.
• Implement and communicate operational strategies and solutions in line with the business plan.
• Set and manage performance targets
• Ensure staffing levels are met and managed
• Ensure professional management standards are adhered to
• Monitor Operational budgets
• Ensure the Operations business continuity and recovery requirements are met
• Ensure all policies and procedures relating to the Business Group are appropriate to the business and operational needs of the organisation
In order to achieve this you will possess:
• First degree or an equivalent level of experience.
• Professional qualification or an equivalent level of experience.
• An in depth service delivery background, preferably in a commercial outsourced environment.
• Sector specific service delivery expertise.
• Experience of improving performance in a service environment
• Understand how the application of technology and process
Can transform a client’s business
• Sound problem solving and decision making skills
If you wish to apply for this exciting new opportunity within a senior management team please e-mail your CV and covering letter to corinneward@liberata.com
